WHOLESALE/DEALER TERMS
- We strongly enforce MAP pricing and expect all of our dealers to respect it.
- We do allow dealers to list our products on their own online store but we do NOT allow any dealers to sell our products on marketplace websites such as Amazon.com or Ebay or on forums.
- Dealers are not permitted to run Google ads using Redshift or Arclight "branded keywords."
- Free shipping on orders over $299 (U.S. orders only)
- No minimum order.
- All wholesale orders ship complete directly from our office in Philadelphia. If your order contains an item on backorder, the entire order will ship when the backorder is ready.
- No returns or exchanges.
- For international orders, recipient will be responsible for any duties/taxes associated with the delivery of the order.
CONTACT
For any questions related to your wholesale account or recent order, please email us at sales@redshiftsports.com
SHIPPING POLICY
Processing time will take between 3-5 business days after your order is finalized. PLEASE NOTE, DURING ANY SALE PERIOD, PROCESSING TIMES CAN BE SLOWER. If you place your order over the weekend, it will not be received until the following Monday. Please take into consideration processing time plus shipping time to calculate an accurate delivery time frame. Once your order has shipped, you will receive an email from us with the tracking number.
Wholesale orders will ship via USPS Priority Mail or UPS Ground depending on the package size. Shipments are dispatched from our office in Philadelphia, PA, and the transit times will vary based on your location. If you require expedited shipping, please reach out to us before placing your order.
WARRANTY POLICY
Redshift Products* are covered under a lifetime warranty.
*The Arclight Pedals (pedals and lights) have a limited 1 year warranty on all manufacturing defects. This does not cover normal wear and tear, battery degradation, or damage from abuse/misuse. Scratch and dent units are covered by our warranty.
This warranty applies to the original retail purchaser only, and is not transferable to any subsequent purchaser(s). Retail customers can submit warranty claims directly to support@redshiftsports.com OR the bike shop can submit a warranty claim on behalf of the customer by emailing support@redshiftsports.com.
At their discretion, Redshift Sports will either [1] repair the defective product at no charge, [2] replace the defective product with either a new product or a functional equivalent product of the same model (or an equivalent model if an identical model is unavailable) or [3] credit an amount towards the purchase of a new product.
Redshift Sports is not liable for incidental or consequential damages to non-Redshift products/components. This limited warranty does not apply to components or other items attached to Redshift products, such as bike computers or the bike frame itself. Such components are covered by the warranties (if any) offered by the manufacturers of those parts. Redshift Sports maximum liability will be the original purchase price of the product submitted for warranty coverage.
This warranty does not cover Redshift components that are damaged due to improper installation, improper adjustment, poor maintenance, crashes or impact damage, abuse of the product, modification of the product, misuse such as circumstances in which the product has been subjected to forces or loads beyond its design, or other conditions deemed abnormal or excessive by Redshift Sports LLC.
This warranty does not cover "normal wear and tear" of the product. It is your responsibility as the product owner to regularly examine the product to determine the need for service or replacement. Redshift Sports advises that a qualified individual examine the product for signs of damage at least once a year. This inspection may need to be done more frequently, depending on riding conditions and usage. Redshift products are generally user-serviceable as outlined in the instructions provided with each product (available online). It is the user's responsibility to follow the maintenance and service instructions in order to ensure the maximum usable lifespan for their Redshift products. Unauthorized service beyond those procedures documented in the product instructions may void the warranty.
All warranty claims must be accompanied by a dated proof-of-purchase. Note that auction-based websites or forums are not authorized sellers of new Redshift products. Products must be returned to Redshift Sports for evaluation and inspection to determine if it is covered by the warranty. To submit a warranty claim, please email us directly at support@redshiftsports.com and a customer service representative will give you details on how to proceed.